How should I pay my bill?
Payments can be made online, in office, over the phone with a credit or debit card or via US mail. Estimated financial aid from the financial aid award letter should be deducted from the balance to determine the amount owed, if any. Proceeds from Stafford and PLUS Direct Loans will be 1.5% to 4% less than the stated due to fees that are deducted prior to loan disbursement.
I have already "cleared" my bill to attend class, but my online statement doesn't show my financial aid. Do I really owe this much money?
You should review your online statement frequently. This statement will show your account activity up to the date of the statement. Financial aid awards will not appear on your statement until eligibility is confirmed.
What if my financial aid changes?
When you "cleared" your account through the Controller's Office for the current semester, the outstanding balance was based on the estimated financial aid awarded to you at that time. If your aid is reduced due to withdrawals from registered classes or for any other reason, you will be required to pay the difference.
When will I get my refund?
A refund is issued whenever an account shows a credit balance. Typically this does not occur until six to eight weeks into the semester when all financial aid is received.